Litmos Is Hiring | Work From Home Job | Customer Success Advocate Job
About Company
An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. The solutions are used by more than 30 million people in 150 countries, across 35 languages.
Job Summary
The main areas of the role are training, account management, renewals, and identifying CSQL. Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Advocate
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.30000 Per Month
Job Responsibilities
- Track and document progress and results from action plans and follow escalation procedures as needed
- Ensure retention of existing clients in given portfolio
- Facilitate renewal process for accounts on portfolio
- Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building
- Drive growth by identifying opportunities for expansion
- Track, triage, and communicate to internal stakeholders on customer issues
Job Requirements
- Excellent communication and presentation skills
- Highly personable, analytical, and creative
- Fast learner and can quickly adapt to changes
- Excellent communication and presentation skills
- Organized with a keen eye for details
- High customer empathy
- Can work under pressure and with minimal supervision
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