ShipBob Is Hiring | Work From Home | Support Associate Job
Job Summary
This company is looking for an energetic associate to help us continue to support our Control Tower (CT) team. It fulfillment centers process thousands of orders a day for thousands of small to medium sized ecommerce merchants.
Job Description
- Job Type: Work From Home
- Post Name: Support Associate
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.29000 Per Month
Job Responsibilities
- Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications including Slack for direct and urgent messaging and Jira ticketing system for non-urgent communication
- Follow up and complete supply chain operations tickets daily as laid out in the SCO ticket SOP This helps support questions from our merchant-facing teams
- Processing/ tracking of control tower support tickets, escalating tickets as needed to ensure timely follow-ups, quality and accurate resolutions
- Helping our merchants by solving issues where orders are delayed and purchasing shipping labels/correcting label generation
Job Requirements
- Solid attention to detail
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online
- Excellent communication, verbal and written
- Proactive work-ethic, and positive attitude
- Willingness to learn something new everyday
- Share your personal interests with the rest of the team
Apply Link: Click Here