Concentrix Is Hiring | Work From Home Job | Case Specialist Job | Freshers Are Eligible
Job Summary
This role will process Religion and Medical Accommodations under the Americans with Disability Act. This person will also support the Canada return to work process for staff with expiring leaves of absences. They provide advice, guidance and direction on any and all people related queries.
Job Description
- Job Type: Work From Home
- Post Name: Case Specialist
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.34000 Per Month
Job Responsibilities
- Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
- Answer all queries via the employee initiated/preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system
- Facilitate the creation of a case if the employee has not already done so, where appropriate
- Know how to quickly search and find data/knowledge from the various information systems as required in pursuit query/concern resolution
- Facilitate timely and effective resolution of the concern or query in collaboration with other Subject Matter Experts as necessary and stay connected with the escalation until resolution has been confirmed
Job Requirements
- Effective operational language proficiency or advanced English Level
- Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload
- Advance Excel or Power BI skills
- Excellent Oral and written communication
- Data interpretation and analysis
- Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
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