American Express Is Hiring For Technical Support Specialist | Work From Home | Apply Now
Job Summary
This position is based in India and will provide application support services on a 24×7 basis for GBT for Travel Counselor Servicing applications, & Corporate applications. Manage the resolution of Incidents across the full range of supported services. This includes timely acknowledgement, prioritization, communication, escalation, analysis and review.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.39000 Per Month
Job Responsibilities
- Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution
- Participates to support efficient handover of new products or product enhancements from Projects to BAU status
- Respond to critical incidents application issues as per defined protocols and SLA’s
- Responding promptly to application alerts and issues
- Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including critical incidents and any escalated issues
Job Requirements
- Knowledge or experience in using a ticketing system like ServiceNow or fresh service for incident management is preferred
- Expert problem-solving skills with an eye for detail
- Solid knowledge in working with and supporting multiple GDS’s
- Ability to cope with pressure, SLA’s and delivers results
- Strong MS Office skills (Outlook, Word, Excel) preferred
Apply Link: Click Here
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