British Petroleum Is Hiring For Customer Service Analyst | Work From Home Job | Any Graduate Job
Job Summary
Act as a customer concern point for any verbal or written form of enquiries from external/internal customers. Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams, these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Analyst
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.41000 Per Month
Job Responsibilities
- Retail marketing program information, policy and product fulfilment
- Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments
- Initial point of contact for all retail consumers regarding site experience concerns
- Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel
- Complaint resolution, identification, and management of complaint root causes
Job Requirements
- Demonstrated ability in established customer service organizations
- Make recommendations on existing knowledge base documents and identify knowledge gaps
- Excellent written/oral communication skills and ability to build effective working relationships
- Perform user acceptance testing in technology and systems to help ensure effective enhancement execution
- Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service
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