CSG Recruitment 2024 | Technical Support Analyst | Work From Home | Urgent Hiring
Job Summary
This role will be responsible for understanding the issues which have been reported and communicate well with all parties to resolve customer issues. The Technical Support Analyst will work as part of a team of professionals who are responsible for support of a suite of applications supporting CSG/FSM business requirements.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Analyst
- Qualification: Bachelor’s Degree
- Experience: 1-3 Years
- Salary: Rs.52000 Per Month
Job Responsibilities
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Tight Incident Management procedures, Frequent updates, progress, transparency
- Documenting operational procedures and best practices
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance
- Work with stakeholders to gather data and move issues to resolution
- Support on-call and working on weekends/public holidays is required
- Incident ownership from inception to resolution
- Willing to work on overlap model for knowledge acquisition
Job Requirements
- Solid written and verbal communication skills in English
- Experience in Telecommunication industry is preferred
- Able to communicate effectively to convey and clarify information
- Knowledge in a development language will be an advantage
- Knowledge with any other programming language will be an advantage
- Basic understanding of client requirements and product implementation
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