Confluent Is Hiring For Customer Success Specialist | Work From Home | Job Updates
Job Summary
You will be a trusted advisor to our customers, where you help them to fully utilise the Confluent Products. You will play a key role in driving Customer Success, Renewals and Subscription expansion within our SMB accounts.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Specialist
- Qualification: Any Graduate
- Experience: 2 Years
- Salary: Rs.50000 Per Month
Job Responsibilities
- Maintain positive customer relationships through timely consumption check-ins with the customers, by sharing detailed customer usage metrics
- Drive consumption through thorough understanding of use case and offering value added services tailored to customer needs
- Accountable to maintaining customer health, driving consumption, forecasting and retention of the account base
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels
Job Requirements
- You are data-driven in your decisions and assume full ownership and accountability for your work
- Awareness of customer journey framework, with the ability to prescribe ideal outcomes and guide customers along the path
- You are a team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources
- You have prior experience with data streaming or cloud software technologies
- Aptitude to pick up technology and become proficient in mapping customer’s business goals to Confluent’s features and functionality
Apply Link: Click Here