Ellucian Job | Customer Operations Engineer Job | Work From Home | Hiring Now
Job Summary
The ideal candidate is comfortable with frequent context switching and thrives in a deadline-driven environment while working under minimal supervision. As a Customer Operations Engineer, you will collaborate within our Operations team to support existing customers and onboard new ones for our Smart Plan, Award, and Transfer products.
Job Description
- Job Type: Work From Home
- Post Name: Customer Operations Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: UpTo 13 LPA
Job Responsibilities
- Own and maintain product configurations including managing the repository in Git
- Manage and coordinate data acquisition schedules and configure corresponding scheduled jobs
- Create and maintain customer tenants in Smart Plan, Award, and Transfer cloud environments
- Develop and maintain data transformation scripts written in Groovy
- Configure and manage Award data analysis configurations, schedules, and initial executions
- Assist business analysts in setting up new customer configurations
- Perform data cloning and migration between various production and non-production environments
Job Requirements
- Excellent attention to detail and time management skills
- Ability to work effectively in a team and independently with minimal supervision
- Proficiency in SQL and basic programming skills (Groovy, Python,)
- Good understanding of the software development process and SaaS concepts
- Familiarity with SIS, Degree Audit systems, and the U.S. higher education landscape
- Strong understanding of operations, services, and applications
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