Anthology Is Hiring | Work From Office Job | Senior Support Analyst | Job Updates
Job Summary
Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues. This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere.
Job Description
- Job Type: Work From Office
- Job Role: Senior Support Analyst
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: UpTo 6 Lakh Per Annum
- Location: Bangalore, India
Job Responsibilities
- Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
- Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues
- Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
- Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
Job Requirements
- Demonstrated ability to research and resolve problems using a variety of resources and tools
- Fluency in written and spoken English
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Knowledge of Struts, Tomcat, and WebLogic
- Strong knowledge of system and database administration principles
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