Anthology Is Hiring | Associate Technical Support Job | Work From Home/Office | Hiring Now
Job Summary
This company is hiring for the role of Associate Technical Support. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analyses (RCA), creating knowledge base articles, and ensuring smooth communication with customers.
Job Description
- Company Name: Anthology
- Job Role: Associate Technical Support
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Location: Bangalore, India
Job Responsibilities
- Continuously improving knowledge base content and contributing to the creation of documentation to address common issues.
- Troubleshooting and resolving common technical problems related to operating systems, networks, and applications.
- Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team.
- Act as a liaison between technical teams and customers to ensure a smooth support experience.
- Communicating with clients via email, chat, and phone to provide updates and resolve issues.
Job Requirements
- Basic knowledge of SQL (writing basic queries).
- Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly.
- Proficiency in Windows or Linux operating systems.
- Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams
- Strong attention to detail and commitment to high-quality service delivery.
- Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms.
- Knowledge of CI/CD pipelines and automation tools.
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