Adobe Recruitment | Technical Product Consultant Job | Hiring Now | Graduate Job
Job Summary
This company is hiring for the role of Technical Support Consultants. In this role, you provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority.
Job Description
- Company Name: Adobe
- Job Type: Full Time
- Post Name: Technical Support Consultants
- Qualification: Any Graduate
- Experienced: 2-4 Years
- Location: Noida, India
Job Responsibilities
- Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
- Address customer concerns and questions, large and small, in an effective and timely manner
- Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager.
- Accurately record and maintains incident in accordance with department standards.
- Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
Job Requirements
- Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS.
- Either a Bachelor’s or Master’s degree in Computer Science plus 2-4 years’ experience in the Web and/or ECMS technologies space.
- Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical.
- Working knowledge of different OS including WIN, UNIX, LINUX, Solaris.
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