Atlassian Job | Technical Support Engineer Job | Work From Home/Office Job | New Job Updates
Job Summary
This company is hiring for the role of Technical Support Engineer. In this role, you will be providing support to customers by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. You must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Job Description
- Company Name: Atlassian
- Job Type: Full Time
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 3-5 Years
- Location: Bangalore, India
Job Responsibilities
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Responsible for the customer support experience with Atlassian.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Focus on an area of technical specialization and attend technical training.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies.
- Solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across team.
Job Requirements
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP.
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
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