Genpact Recruitment 2026 | Process Developer Job | Work From Office Job
Job Summary
This company is hiring for the role of Process Developer. In this role, Maintain reports & spreadsheets for historical data, handle email queues & Call queues. Driving service levels through adjustment of staffing based on attendance and call volume.
Job Description
- Company Name: Genpact
- Job Type: Full Time
- Post Name: Process Developer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Freshers/Experienced
- Location: Gurugram, India
Job Responsibilities
- Ensuring Agents meet their assigned work and actively communicate the challenges/issues.
- Identifying and communicating system issues affecting service levels.
- Monitoring Volume flows and agent adherence in real-time using Client provided tools.
- Figuring out causes for agent activity that deviates from the schedule, and work with supervisors to meet and exceed adherence goals.
- Assessing Supervisor requests for intraday scheduling changes and approve or deny based on need.
- Planning the work allocation according to the inventory.
- Delivering daily reporting detailing drivers for SL misses.
Job Requirements
- Good analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required.
- Proficiency with MS Excel, specifically pivot tables, VLOOKUP and PowerPoint required.
- Good Communication skills both written and verbal Knowledge of VBA scripting & understanding of databases and queries is must.
- Ability to develop and maintain effective communication with client and internal partners is required.
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