NTT Data Is Hiring For Graduate Trainee | Work From Office Job | New Job Updates
Job Summary
NTT Data is hiring for the role of Graduate Trainee. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
Job Description
- Job Type: Full Time
- Post Name: Graduate Trainee
- Job Type: Full Time
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Bangalore, India
Job Responsibilities
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Ensures all relevant documents related to the tickets/requests are maintained, including the client’s information.
- Provides an administrative support service to the Managed Services Client Service Desk team.
- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
- Provides entry level administrative tasks as required by the team.
Job Requirements
- Demonstrates ability to interact with a variety of stakeholders.
- Strong and effective verbal and written communication skills.
- Ability to use sound judgment to escalate an issue to a higher level.
- Good attention to detail and client focused.
- Demonstrates required integrity to ensure excellent client service and retention.
- Displays a methodical in approach to ticket resolution.
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