Deloitte Is Hiring | Services Support Associate Job | Work From Office | Latest Job Updates
Job Summary
Deloitte is hiring for the role of Services Support Associate. In this role, As a Services Support Associate, Contact Center on the Technology team, you will be responsible for Resolving voice and non-voice support interactions, including phone, email, chat, voicemail, and self-service tickets, in a timely manner.
Job Description
- Company Name: Deloitte
- Job Type: Full Time
- Post Name: Service Support Associate
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 0-4 Years
- Location: Hyderabad, Telangana, India
Job Responsibilities
- Documenting incidents, troubleshooting steps, and resolutions in the case management or customer relationship management system.
- Monitoring ongoing issues, outages, and environment changes and applying updated guidance during end-user support interactions.
- Meeting established performance metrics, including customer satisfaction, contact quality, first call resolution, and schedule adherence, while contributing to knowledge updates and team support.
- Analyzing and addressing incidents and service requests involving hardware, software, operating systems, and access issues; escalating issues when required.
Job Requirements
- Bachelor’s degree or diploma in computer science, electronics, commerce, computer applications, or another discipline
- Experience documenting incidents and service requests in a customer relationship management or ticketing tool.
- Knowledge of Windows 10, macOS, computer hardware, software, networking, and internet fundamentals
- Knowledge of Microsoft Office applications, including Outlook.
Note: First, read through all of the job details on this page, then press the ” Click Here ” button to apply this job.
Apply Link: Click Here
( Apply Before The Link Expires )