Virtusa Job | Work From Office Job | Support Engineer Job | Latest Job Updates
Job Summary
This company is hiring for the role of Support Engineer. In this role, you Communicate daily with various customers to manage relationships and ensure high satisfaction levels. Prepare and communicate timely reports to Business stakeholders regarding operational breaches and service status.
Job Description
- Company Name: Virtusa
- Job Type: Full Time
- Post Name: Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Bangalore, India
Job Responsibilities
- Work closely with peer department personnel and specialists on tasks outside immediate scope to ensure organizational alignment.
- Prepare and communicate timely reports to Business stakeholders regarding operational breaches and service status.
- Communicate daily with various customers to manage relationships and ensure high satisfaction levels.
- Handle incoming queries and help requests from end-users, performing initial problem assessment and detail gathering.
- Guide operations teams regularly on operational breaches and update procedural knowledge.
- Maintain detailed records of user issues and support processes by opening and managing help desk tickets.
Job Requirements
- Excellent communication skills and time management skills.
- Proactive in contributing to organizational skills.
- Working knowledge of database and SQL.
- Good understanding of scripting languages.
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