NTT Data Job | Work From Office Job | Graduate Trainee Job | Latest Job Updates
Job Summary
NTT Data is hiring for the role of Graduate Trainee. In this role, you involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
Job Description
- Company Name: NTT Data
- Job Type: Full Time Job
- Post Name: Graduate Trainee
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Bangalore, India
Job Responsibilities
- Provides entry level administrative tasks as required by the team.
- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Provides an administrative support service to the Managed Services Client Service Desk team.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
Job Requirements
- Ability to use sound judgment to escalate an issue to a higher level.
- Ability to work in 24X7 shift structure, based on a defined roster as required.
- Demonstrates required integrity to ensure excellent client service and retention.
- Strong and effective verbal and written communication skills.
- Good attention to detail and client focused.
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