Salesforce Is Hiring For Associate Technical Support Engineer | Work From Office Job
Job Summary
This company is hiring for the role of Associate Technical Support Engineer. In this role, you’ll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. You’ll be expected to bring an automation mindset to the role using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder.
Job Description
- Company Name: Salesforce
- Job Type: Full Time
- Post Name: Associate Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Hyderabad, India
Job Responsibilities
- Advise on best practices across user management, data management, reporting, and dashboards.
- Track and maintain all client communications and case documentation in Salesforce.
- Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally.
- Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential.
- Identify when a case needs escalation to Professional Services or the Account Executive team.
Job Requirements
- Genuine passion for customer experience and customer first mindset.
- Technical aptitude for learning Salesforce Cloud applications and solutions
- Bachelor’s degree in Computer Science, Information Technology or a related technical field.
- Fluent communication in English, both written and verbal.
- Highly adaptable and a fast learner, comfortable with ambiguity and frequent change.
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