American Express Is Hiring | Work From Office Job | Analyst Job
Job Summary
This company is hiring for the role of Analyst. In this role, The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.
Job Description
- Company Name: American Express
- Job Type: Full Time
- Post Name: Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 0-3 Years
- Location: Gurgaon, India
Job Responsibilities
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Manage change effectively to meet / exceed performance targets.
- Managing Encashment Volume for all prepaid products like Gift Card and Traveler cheques.
- Leverage expertise in analyzing issue related data, identifying fraud connections
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Job Requirements
- Good oral and written communication skills in English.
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good listening and decision making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and issue.
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