American Express Job

American Express Job | Customer Care Professional

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American Express Job | Customer Care Professional
About

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Job Description:
  • Job Type: Virtual/Hybrid
  • Qualification: 12th Pass
  • Salary: 6 LPA (Approx)
PA Servicing is all about interacting with Program Administrators who manage all aspects of card program from charge inquiry to expense management for the company. You will be the first point of contact for the Program Administrators who handle the entire corporate program and could have multiple cards and queries.
Some of the key metrics of this team are,
  • OSAT (Overall Satisfaction)
  • Value Generation
  • CFR (Customer First Resolution)
  • CHT (Call Handling Time)
  • ATS (Adherence to Schedule)
  • Quality/HOC & BST
Job Responsibilities
  • Your role requires you to take ownership of the call and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
  • Deliver extraordinary service by responding to questions concerning administrative accounts at corporation level
  • Assess mood, inquiry & profile of the PA and consult to share relevant messages and offers
  • Understand the criticality & sensitivity of given responsibility as servicing involves high level executive officers of client organizations
  • Contribute to a positive team environment by acknowledging others’ contributions and celebrating their success
  • Should be able to provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to customers
  • Build rapport quickly with customers/clients and put them at ease
  • Deliver on Employees, Customer & Shareholder Metrics as Per Goals
  • Proven high initiative and energy level with good influencing, decision-making and collaboration skill
Minimum Qualifications
  • Strong communication skills with the demonstrated ability to handle highly complex and manual queries
  • Passionate about the Brand and Customer Service
  • Candidate with prior experience with American Express Corporate Card/Credit Card Servicing knowledge is preferred

Apply Link: Click Here

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