Anthology Recruitment 2025 | Staff Cloud Engineer Job | Work From Home/Office
Job Summary
Anthology is hiring for the role of Staff Cloud Engineer. In this role, you’ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms.
Job Description
- Company Name: Anthology
- Job Type: Work From Home/Office
- Post Name: Staff Cloud Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: Entry Level
- Location: Chennai, India
Job Responsibilities
- Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks.
- Maintaining documentation for architecture diagrams, integration patterns, and deployment processes.
- Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions.
- Training and mentoring internal teams on best practices, configuration, and ongoing support .
- Developing automation scripts and workflows to streamline operations and reduce manual work.
Job Requirements
- Ability to write clear, concise, and visually helpful step-by-step instructions.
- Fluency in written and spoken English at CEF C1 level or above.
- Understanding of TCPA compliance and secure call handling.
- Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.).
- Familiarity with contact center metrics, KPIs, and customer experience best practices.
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