Brandwatch Job | Work From Home Job | Customer Support Advisor | Urgent Hiring
Job Summary
You are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists and Customer Experience. Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Advisor
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.30000 Per Month
Job Responsibilities
- Identify, replicate, and report validated product issues to the R&D team
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
- Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments
- Reply to customer inquiries via supported communication channels
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
Job Requirements
- You are excellent at communication and are able to translate technical terms/causes into a customer-friendly language
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence
- You are a product expert, and always up to date with the newest release features and their use-case
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
Apply Link: Click Here