Cactus Job | Latest Job | Associate Customer Service Manager | Work From Home
Job Summary
You will be expected to work a 9-hour shift anytime between 5:00 AM and 8:00 PM, and you will work five days a week, which may include Saturdays and Sundays. This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply.
Job Description
- Company Name: Cactus
- Job Type: Work From Home
- Job Role: Associate Customer Service Manager
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: UpTo 4 LPA
Job Responsibilities
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience
- Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset
- Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate.
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service
Job Requirements
- Have a service-oriented and customer-first mindset
- You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results
- Have excellent interpersonal and intercultural skills and can work with global teams
- Have excellent written and spoken communication skills. English is mandatory; other languages are welcome
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations
Apply Link: Click Here