Canonical Is Hiring For Work From Home | Junior Customer Success Manager
Job Summary
Collaborating with other teams and participating in campaign efforts, you will connect with a large range of users of Canonical products and identify our future champions. You are responsible for developing trust with their assigned customers and committing to providing them with the best possible experience navigating Canonical’s vast offering.
Job Description
- Job Type: Work From Home
- Post Name: Junior Customer Success Manager
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.72000 Per Month
Job Responsibilities
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives
- A strong focus on supporting customers by finding solutions to ticket requests
- Collect feedback from customers and format them for review by the product team
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Enrich documentation about problem solving, Q&A, onboarding materials
- Onboard new customers and introduce them to our products and support processes
Job Requirements
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Customer-facing experience
- A team player capable of interacting with all departments internally
- An empathetic individual with a natural drive to help others
- Strong organisational skills, ability to structure and constantly update documentation
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