Degreed Job | Technical Support Specialist | Work From Home Job | Urgent Hiring
Job Summary
You are ready to provide an unparalleled support experience, and you recognise that this role significantly impacts the Degreed client experience and can impact client satisfaction and retention. As a Technical Support Specialist, you will interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Specialist
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.33000 Per Month
Job Responsibilities
- Support client questions and issues by gathering data about the problem they are experiencing, analysing their needs, then research possible resolutions before implementing the best solution to meet the specific situation
- Provide technical support to Degreed clients via phone, email, and chat platforms
- This description reflects management’s assignment of essential functions
- Track and document all technical issues and the steps taken to resolve the issue, including writing articles in the Knowledge Centre, escalate cases to upper-tier engineers or other CX resources when appropriate
Job Requirements
- Effective use of listening skills to develop an understanding of client inquiries and problems
- Able to work independently, within a team, and cross-functionally to best support the client and improve the product
- Professional fluency in English and French including speaking, listening, reading, and writing skills
- Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
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