Deloitte Job | Junior Associate Job | Work From Office | Graduate Job | Job Updates
Job Summary
Service Desk will be primarily responsible for performing L1 Service Desk activities such as Respond to customer inquiries, communicate with Customers, address customer issues. Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.
Job Description
- Job Type: Work From Office
- Post Name: Junior Associate
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: UpTo 5 Lakhs Per Annum
- Location: Hyderabad, India
Job Responsibilities
- Respond to customer inquiries through multiple channels, Phone, chat and web tickets (calls, webforms, emails, chats and voicemails)
- Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)
- Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines
- Reporting and updating supervisors for daily progress and guidance on assignments and concerns
- Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support
Job Requirements
- Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
- Possesses required communications skills both verbal and written
- Problem-solving skills
- Team player with mindset to share knowledge, maintain transparency and grow together with team
- Basic troubleshooting skills to diagnose and resolve/address customer issues/requests
- Agility and positive attitude for learning
Apply Link: Click Here
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