Ellucian Is Hiring | Work From Home Job | Associate Analyst Job | Urgent Hiring
About Company
It is the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.
Job Summary
This position will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.
Job Description
- Job Type: Work From Home
- Post Name: Associate Analyst
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.40000 Per Month
Job Responsibilities
- Communicate (via multiple channels), to provide internal employee, and external client support around any ServiceNow issues, problems, or questions, they may encounter
- Proactively identify, document, manage, and resolve, directly assigned & self-generated tasks related to platform support and maintenance
- Assist the ServiceNow Support team in providing communication, training, configuration, testing, and maintenance activities across the entirety of the ServiceNow Platform
Job Requirements
- Familiarity with ServiceNow or other ITSM-based software platforms
- Demonstrated proficiency with ITIL/ITSM support delivery process
- Ability to produce ‘on-time’ deliverables and pro-actively identify issues & solutions, with minimal supervision, as a member of a fully remote team
- Effective and appropriate communication with team members, other company employees, vendors, and clients
- Successful track-record working against multiple projects, objectives, and priorities, in a deadline-driven environment
- Ability to explain or describe complex technical issues in plain English (written & verbal)
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