GoGuardian Is Hiring For Customer Success Specialist | Work From Home | Any Graduate Job
Job Summary
Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. Strong ability to understand and analyze assessment data, providing valuable insights to administrators and teachers. Excellent communication skills with a proactive approach to managing multiple clients and resolving issues.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.37000 Per Month
Job Responsibilities
- Continuously identify areas for process improvement and lead initiatives to enhance team efficiency and customer experience
- Support administrators and teachers in engaging with and effectively using Pear Assessment Data Studio, aiming to drive adoption, activation, and retention
- Identify and nurture customer advocates, building a strong customer community and ensuring their voices are heard within the organization
- Manage escalations and provide empathetic support for technical issues, ensuring high customer satisfaction
- Collaborate with Product, Project Management, and Engineering teams to ensure effective escalation and resolution of issues. Share customer feedback to align product development with user needs
Job Requirements
- Strong relationship-building and problem-solving skills demonstrated in previous customer-facing roles
- Ability to build and scale support processes while maintaining a high level of customer satisfaction
- Flexible, collaborative, and always eager to learn and try new ideas. Comfortable in a dynamic, fast-paced environment
- Willingness to work in shifts to cater to our US clients
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