IntouchCX Job | Customer Service Representative | Work From Home | Hiring Now
Job Summary
Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: 0-5 Years
- Salary: Rs.29000 Per Month
Job Responsibilities
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Document customer transactions accurately in the appropriate systems
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Identify and escalate priority emails to appropriate channels
- Actively listen to the customer, and show empathy and patience
Job Requirements
- Ability to work in a fast-paced, hectic, changing environment
- Operate a phone system, personal computer
- Successfully pass a background check if required
- Organize and follow up multiple tasks/details with accuracy and timeliness
- Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Perform basic mathematical functions
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