Red Hat Recruitment 2025 | Work From Office Job | Technical Support Engineer Job
Job Summary
Red Hat is hiring for Technical Support Engineer. In this role, you’ll work with key customers on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer’s engineering, development, and operations teams.
Job Description
- Company Name: Red Hat
- Job Type: Full Time
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: 2 Years
- Location: Pune, India
Job Responsibilities
- Provide issue resolution to strategic customers over various support channels.
- Collaborate with other engineers to develop creative solutions for our customers.
- Participate case review conference call with customers when needed.
- Ensure customers get the maximum value from our solutions and use them easily.
- Develop solutions for our customers while understanding their business needs.
- Manage customer cases and maintain clear and concise case documentation.
Job Requirements
- Fundamental understanding of the OpenStack architecture and administration experience across all working components.
- Excellent written and verbal English communication skills.
- Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support.
- Proven ability and willingness to learn new open source technologies.
- Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers.
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