ShipBob Is Hiring For Technical Support Specialist | Work From Home | Urgent Hiring
Job Summary
This role is responsible for taking ownership of problems, proposing solutions, and owning the resolution or ensuring clear hand-off to the right owner. The Technical Support specialist will ensure service levels, support quality, and customer satisfaction targets while being a key driver for End User Support, IT operations, Incident management.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Specialist
- Qualification: Bachelor’s Degree in Computer Science
- Experience: 2-3 Years
- Salary: Rs.42000 Per Month
Job Responsibilities
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents in Jira Service Management
- Write Knowledge Base articles, FAQs, help manuals, how-to guides, troubleshooting documentation in confluence knowledge base
- Ensure consistent process implementation across the team through regular communication
- Identifies, investigates, and resolves users problems with desktop, laptop, mobile device, cloud, and enterprise software, hardware, and networks
- SLA monitoring and review meetings
- Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices
Job Requirements
- Proficient in both written and spoken communication, with prior exposure to working with users worldwide is advantageous
- Experience in configuring, managing, troubleshooting Windows/Mac endpoints
- Availability for on-call escalation support including weekends and holidays
- Understanding of Information Technologies (Cloud/Azure, Windows OS, MAC OS, Office 365 environment, Network technologies)
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