SuperProcure Job | Customer Support Job | Work From Home | Apply Online
Job Summary
Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities. Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.32000 Per Month
Job Responsibilities
- Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements
- Generate reports on user engagement, identifying gaps and proposing solutions
- Maintain accurate and detailed records of client interactions and inquiries
- Proactively engage users through review meetings to drive product adoption & driver value
- Ensure accurate and seamless onboarding processes for new users
- Continuously strive to enhance the client experience by identifying opportunities for process improvements
- Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution
Job Requirements
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients
- Knowledge of best practices in user training and adoption strategies
- Willingness to work flexible hours as needed to support client business needs
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively
- Quick learner and internal drive for continuous improvement
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