Tekion Is Hiring | Work From Office | Customer Support Engineer Job
About Company
Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. Tekion employs close to 3,000 people across North America, Asia and Europe. It is enabling the best automotive retail experiences ever.
Job Summary
It is creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning. This company is inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it.
Job Description
- Job Type: Work From Office
- Job Role: Customer Support Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.36000 Per Month
- Location: Bangalore, India
Job Responsibilities
- Ability to understand the application both functionally and technically
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Taking ownership of customer issues reported and seeing problems through to resolution
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure all issues are properly logged
- Refer to internal database or external resources to provide accurate tech solutions
Job Requirements
- Ability to learn and master employer-specific software
- Written and verbal communication skills
- Candidate should be ready for rotational shift
- Basic understanding of IoT and software – preferred not mandatory
- Experience as an Application/Product/Customer Support Engineer.
- Complex problem solving
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