Cactus Internship | Customer Service(Chat) | Work From Home
About Cactus:
We are a remote-first company. That means you can choose to work from anywhere you are most productive and happy. Working with CACTUS allows you to pursue your passion and spend more time with your family, without compromising on your career. We provide employment, freelance, contractual and internship opportunities.
About The Job opportunity:
As an Intern, Customer Service (Chat), here’s your opportunity to be a part of a new and exciting Chat function within the Client Servicing Team! The advantages of Chat Support are endless for both the client and the organization: the client gets a real-time response and this platform provides the CS Team an opportunity to influence the customers’ decisions, pitching our services and eventually influencing the bottom line for the organization.
Job Description:
- Job Type: Work From Hom
- Qualification: 12th Pass
- Experience: Freshers Can Apply
- Package: Rs.4.6 Lakh
Responsibilities:
- Provide real-time support to customers via multiple and new-age chat platforms with the goal of converting inquiries
- Help build customers’ confidence in Editage brand over competitors and improve conversion rates Add a human factor in customer shopping experience thereby influencing repeat rate
- Influence the revenue of the organization by pitching our services to clients over chat
- Identify website errors and provide solutions for the same
- Identify the business trends by keeping a watch on customer feedback and share it with the key stakeholders.
- You will be expected to work a 9-hour rotational work shift
Requirements (Desired skills & experience):
- Fresher OR Previous experience of 6 months to 1 year in a customer support role
- Have a service-oriented and customer-first mindset.
- You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
- Should be tech savvy, comfortable with using various live chat software, and able to multitask Have excellent written communication skills and knowledge to deliver messages in a concise manner
- Should be able to think on your feet, meet customers at their level, and improvise during a conversation
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude
- Location: Remote (Work from Home Opportunity)
- Duration: 6 Months (Full Time Cactus Internship)
Apply Link: Click Here
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