Aircall Is Hiring | Work From Home Job | Customer Support Specialist Job | Urgent Hiring
About Company
It is the phone and communication platform, designed for sales and support teams. Aircall want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.
Job Summary
As a Customer Support Specialist, you’ll be an advocate for it’s customers and the liaison between them and Aircall.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.30000 Per Month
Job Responsibilities
- It is your job to ensure that even if we can’t solve their problem immediately, that our customers know you are invested in their Aircall experience being a positive one
- You’ll work closely with our global support team and other internal teams to provide a world class customer support experience for all our customers
- You will help our customers navigate the product, troubleshoot issues and help them get answers
- You’ll work closely with our clients to identify, investigate, escalate and advise them on their questions and concerns
- You can work under pressure, manage your time well and know how to prioritize your workload
Job Requirements
- A curiosity to understand and troubleshoot complex customer inquiries
- Excellent written and verbal communication skills
- Ability to multi-task across different platforms and forms of communication
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Familiar with ticketing tools and systems
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