Marken Is Hiring | Work From Office Job | Control Centre Associate Job | Freshers Are Eligible
Job Summary
Customer Services agent will deal with shipment specific and other service-related issues. To provide an enhanced level of customer services and operational support.
Job Description
- Job Type: Full Time
- Post Name: Control Centre Associate
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: UpTo 8 LPA
- Location: Mumbai, India
Job Responsibilities
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
- Entering clinical trial sites into Marken’s internal database
- Preparing, verifying and distributing country specific project documentation
- Attending customer meetings and teleconferences, when required
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable
Job Requirements
- Excellent communication skills and ability to influence others
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Flexibility in working hours required
- Weekend coverage required in Customer Services in some cases
- Thorough understanding of Aviation/Airline networks
- Excellent problem solving and prioritization skills essential
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