Sutherland Is Hiring | Job Updates | Work From Home Job | Incident Analyst Job
Job Summary
Supporting and nurturing process improvements and knowledge base improvements. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
Job Description
- Job Type: Work From Home
- Job Role: Incident Analyst
- Qualification: Any Graduate
- Experience: Experience Required
- Salary: Rs.37000 Per Month
Job Responsibilities
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Providing periodic major incident metrics reports
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Leveraging technology to issue all communications and providing key stakeholder management
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
Job Requirements
- Ability to communicate effectively in writing and verbally, adapting style to suit the audience
- Excellent coordination skills: managing complex IT technical investigations
- Strong verbal & written communication skills
- Good organization skills including the ability to prioritize workload within agreed parameters
- Excellent ability to organize, present, moderate management teleconferences in a structured manner
Additional Requirements
- High degree of initiative, responsibility, reliability and proactive action
- Experience in leading projects and motivation of others
- Should have a minimum of 4 years experience with IT Incident management role
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