Lenovo Is Hiring | Work From Office | Quality Analyst Job | Graduate Job
Job Summary
This company is hiring for the role of Quality Analyst. In this role, He/she will monitor the Service journey of customer and provide feedback on improvement areas to all the verticals involved in the Services. The Quality analyst assumes responsibility of quality performance in process and policies for Lenovo Program.
Job Description
- Company Name: Lenovo
- Job Type: Work From Office
- Post Name: Quality Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Location: Bangalore, India
Job Responsibilities
- Provides feedback to improve performance and develops training programs.
- Conduct coaching sessions and huddles as and when required.
- Voice & Non-voice service orders, Field Service delivery orders, Parts & Logistics and Customer. care cases Auditing and providing actionable insights for process improvement.
- Identify process improvement opportunities and projects.
Job Responsibilities
- Excellent communication skill in English and Hindi (written and verbal).
- Good understanding in the concepts of learning and development and basic knowledge of MS PowerPoint, MS Word and MS Excel.
- Knowledge of After Sales services Industry and Audits on processes and procedures.
- Professional customer service skills & a positive attitude.
- Strong interpersonal skills, Soft skills and team-player.
- Basic understanding of Service Industry KPI’s.
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