Cision Is Hiring | Customer Support Specialist Job | Work From Home/Office | Latest Job Updates
Job Summary
This company is hiring for the role of Customer Support Specialist. In this role, you will investigate, troubleshoot technical issues, and assist with platform configuration, and the utilization of purchased features. This role reports to the Manager of Technical Support. You will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes.
Job Description
- Company Name: Cision
- Job Type: Full Time
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experienced: Freshers Are Eligible
- Location: Bangalore, Chennai, Mumbai
Job Responsibilities
- Rapidly adapts to new information, changing conditions, or unexpected
- Uses time productively and distinguishes between low and high priorities with limited guidance.
- Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work.
- Assist customers via phone, chat, and cases process to resolve customer questions and issues.
- Provide leadership and guidance to new team members.
- Recognizes obstacles and uses resources to identify solutions.
- Handle requests and customer escalations while maintaining service length objectives.
- Create and edit technical documentation to support customer responses.
Job Requirements
- Self-starter and team player with the ability to work independently and maintain customer service length objectives.
- BS in Computer Science, Business, Computer Information Systems, or equivalent experience.
- Excellent communication and problem solving skills.
- Multi-tasking abilities and time management skills.
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