Optum Job | Customer Service Job | Any Graduate Job | Work From Office Job
Job Summary
Optum is hiring for the role of Customer Service. In this role, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Job Description
- Company Name: Optum
- Job Type: Full Time
- Post Name: Customer Service
- Qualification: Any Graduate
- Experienced: Entry Level
- Location: Noida, India
Job Responsibilities
- Provide product information, use service engagement skills, and efficiently use service resources.
- Use personality and our tools to help customers through the health care benefits available to them.
- Associate must be adept at using the Associate Workspace, other technology, and automation tools.
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.
- Take chat messages per day from customers who have questions about their health benefits.
Job Requirements
- Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations).
- 6+ months of international experience Chat process.
- Solid keyboard skills and experience using helpdesk, ordering or CRM software.
- Excellent interpersonal and business communications skills – verbal and written.
- Demonstrated self-motivation.
- Ability to work in night shifts.
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