NatWest Group Recruitment 2026 | Work From Office Job | Customer Service Analyst Job
Job Summary
This company is hiring for the role of Customer Service Analyst. In this role, You’ll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services. You’ll be building relationships with our people, providing a seamless and positive experience.
Job Description
- Company Name: NatWest Group
- Job Type: Full Time
- Post Name: Customer Service Analyst
- Qualification: Any Graduate
- Experienced: Entry Level
- Location: Gurugram, India
Job Responsibilities
- Maintaining an awareness of changes in policy, process and procedure to provide the best advice.
- Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank’s policy and processes.
- Using HR systems to accurately record and maintain customer records.
- Managing your personal workload and adapting to the HR team requirements.
- Identifying the root cause of issues to effectively solve them.
Job Requirements
- Proficient in Microsoft Office applications, especially Excel, with strong overall computer skills.
- Experienced in collaborating with teams across India and the UK, along with strong communication and candidate interaction skills.
- Able to prioritise tasks effectively to deliver high‑quality work within set deadlines.
- Good problem solving and analytical skills.
- Knowledgeable in background verification processes and experienced in coordinating with suppliers.
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