Conduent Recruitment 2026 | Work From Office Job | Customer Experience Associate Job
Job Summary
This company is hiring for the role of Customer Experience Associate. In this role, you assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case.
Job Description
- Company Name: Conduent
- Job Type: Full Time
- Post Name: Customer Experience Associate
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Bangalore
Job Responsibilities
- Provides customers with information that is specialized and communicated in a warm empathetic manner.
- Escalates issues to senior levels, based on complaints or concerns.
- Expands skills within an analytical or operational process.
- Performs routine call center activities concerning business products and services.
- Gathers all necessary information to update the database.
- Maintains appropriate licenses, training, and certifications.
- Works within established procedures and practices.
- Performs business support or technical work, using data organizing and coordination skills.
Job Requirements
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Excellent communication and interpersonal skills.
- Problem solving and time management skills.
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