Adobe Job | Technical Support Consultant | Work From Home | Urgent Hiring
Job Summary
Company is on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. It passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Job Description
- Job Type: Work From Home
- Post Name: Technical Support Consultant
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.40000 Per Month
Job Responsibilities
- Provide a professional & competent standard of online support for Global customers.
- Accurately document all customer interactions in a case tracking database, when applicable
- Follow-up on interactions in timely fashion
- Demonstrate ownership and willingness to resolve issues in a timely manner
- Deliver first time resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel
- Should forward any issues/escalations to next level of support for further resolution-Understand Top Issues documented by Support Product Managers to identify additional instances
Job Requirements
- Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, EventViewer, fundamentals of networking technologies, basic internet connectivity and browsertroubleshooting for wireless and wired connection
- Excellent communication (Spoken and written)
- Typing speed of 50 WPM or above, Good Customer Service Skills, High patience and pacifying skill to handle difficult customers
- Uses professional concepts; applies company policies and procedures to resolve a variety of issues
- Excellent Customer Service Skills and ability to deal handle and resolve escalated customer issues-Experience in troubleshooting software on Windows and Mac operating systems
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