Amazon Job | Virtual Customer Service Job | Work From Home | 12th Pass
About Company
Amazon hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce.
Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Job Summary
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Job Description
VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- Job Type: Work From Home
- Qualification: 12th Pass Can Apply
- Experience: Freshers Can Apply
- Salary: Rs.26000 Per Month
Job Requirements
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Good typing skills
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Customer Focus
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Flexible with the working schedule; may be expected to work weekends, holidays and events
Additional Skills
- Action oriented and self-disciplined
- Organized and detail-oriented
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to maintain composure in highly escalated situations
- Organized and detail-oriented
Apply Link: Click Here
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