American Express Is Hiring | Work From Home | Service Manager Job
Job Summary
American Express is a place where colleagues find inspiration in travel as a force for good and through their work, can make an impact on it’s industry. This company help it’s colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Job Description
- Job Type: Work From Home
- Post Name: Service Manager
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.45000 Per Month
Job Responsibilities
- Manage customer requirements for enhancements with Product management
- Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction
- Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes and outline change recommendations
- Carry out regular client reviews to ensure optimal usage of our solution
- As second-line support, you are primarily and wholly responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners
- Responsible for creating knowledge base articles for customer-facing solutions
- Educate customers on product features or additional services to meet their needs
Job Requirements
- Experience in managing client documentation
- Experience with OBT tools is mandatory, preferably Concur
- Proactive, Organized in day-to-day task and good communication skills
- Should have knowledge of commercial side business
- Strong interpersonal and coordination skills
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