American Express Job | Customer Service Analyst Job | Work From Home Job | Freshers Are Eligible | Urgent Hiring
Job Summary
The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts. This role includes managing inbound as well as outbound calls with an 80/20 calling ratio. Requires the handling of requests by partnering with internal teams as well as client managers.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Analyst
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.44000 Per Month
Job Responsibilities
- Review, analyze, and process merchant requests from the simple to the complex
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development and Welcome Acceptance
- Customer focused with a high level of urgency, role model for delivering Extraordinary Customer Care
- Ability to manage multiple tasks simultaneously
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
- Demonstrates ability to be self-directed with excellent follow through
Job Requirements
- Ability to evaluate Merchant information
- Excellent verbal and written communication skills
- Demonstrated dependability
- High result orientation
- Strong analytical and collaboration skills
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc
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