At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Job Description:
Work Location Options: Hybrid/Virtual
Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
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Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
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Adherence To Quality And Compliance Guidelines
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Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.
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Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
Purpose of the Role: Abaility to Address 2-3 conversations simultaneiously
Responsibilites:
Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
Academic Background: Graduate
Package : Upto 9 LPA
Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
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Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
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Ability To Take Independent Decision & Meet Stringent Deadlines
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Typing Speed (25- 35 Words/Minute)
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Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
Technical Skills/Capabilities: NA
Knowledge of Platforms: NA
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
Knowledge of Platforms: NA
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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