American Express Job | New Job Updates | Work From Office Job | Customer Service Associate
Job Summary
This company is hiring for the role of Customer Service Associate. In this role, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Job Description
- Company Name: American Express
- Job Type: Full Time
- Post Name: Customer Service Associate
- Qualification: Any Graduate
- Experience: 1-7 Years
- Location: Gurugram, Haryana, India
Job Responsibilities
- Deliver to all the key metrics as per organizational goals.
- Visualize & simplify end to end card member experience.
- Able to address 2-3 conversations simultaneously.
- Enable & drive process improvement based on voice of customer feedback.
- Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction. - Strive to Customer First Resolution and reduce bad demand.
Job Requirements
- Demonstrate personal excellence by remaining positive in difficult situations.
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
- Analytical and problem-solving skills with strong attention to detail.
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering extraordinary service in every interaction with it’s customers.
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