Atlassian Is Hiring | Work From Home Job | Support Engineer | Urgent Hiring | Apply Now!

Atlassian Is Hiring | Work From Home Job | Support Engineer | Urgent Hiring

Job Summary

As a Support Engineer, you will provide support to customers by diagnosing technical issues promptly. You should work EMEA business hours and also during weekends to support our needs. You must be and possess customer service and technical problem-solving skills; and be someone who embraces challenges.

Job Description

  • Job Type: Work From Home
  • Post Name: Support Engineer
  • Qualification: Bachelor’s Degree
  • Salary: UpTo 12 LPA
  • Experience: 3-5 Years

Job Responsibilities

  • Escalate issues promptly according to Standard Operating Procedures
  • Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
  • Responsible for the customer support experience with Atlassian
  • Focus on an area of technical specialisation and attend technical training.
  • Own, solve customer technical issues, using collaboration, troubleshooting best practices, and transparency with different teams
  • Create new knowledge base articles to capture new learning’s for reuse throughout the organisation

Job Requirements

  • Experience working in a high case volume environment
  • Experience working with log searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools
  • Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease
  • Have supported customers over email, phone, and screen-shares

Apply Link: Click Here

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