Bentley Recruitment | Technical Support Engineer | Job Updates | Work From Office
Job Summary
Bentley is hiring for the role of Technical Support Engineer. This position is also responsible for creating content such as KB articles, manuals and videos as part of the user-support experience. This position is responsible for providing remote technical support to it’s users’ issues.
Job Description
- Job Type: Work From Office
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 1-3 Years
- Location: Pune, India
Job Responsibilities
- Care about our users and focus on making sure our products can support their success.
- Proactively drive resolution of cases collaborating with internal and external stakeholders.
- Accurately and timely update providing clear information on resolution progress.
- Create technical knowledge in the form of Knowledgebase Articles or Communities Posts.
- Building strong relationships with users to become a ‘trusted advisor’.
- Advise and educate users on accurate Bentley Products workflows.
- Communicate with team members regarding current/ongoing issues via daily scrum team calls.
Job Requirements
- Excellent written and oral communication as well as strong user-facing skills.
- Adaptability and passion to learn and provide exceptional outcomes to the user.
- Strong collaborative skills to work closely with global colleagues in a team environment.
- Professionalism, patience and empathy.
- Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders.
- High emotional intelligence when talking with users and the ability to methodically document information.
Apply Link: Click Here
( Apply Before The Link Expires )